Refund Policy

Made to order, just for you

Every Gold Rosse piece is crafted to order by our jewellers in Dubai, specifically for each client. For this reason, we do not accept returns, exchanges or refunds for change of mind, size preference or any reason other than a manufacturing fault.

When we take care of it

We will repair, replace or refund your piece at no cost to you if it arrives damaged, if it does not match the piece you ordered, or if it has a manufacturing defect.

How to make a claim

Please contact us within 7 days of delivery by WhatsApp (+971 52 804 3227) or email (goldrossejewelry@gmail.com) with your order number and photos or a video of the piece and its packaging.